Please make sure all fields are filled out including SPECIAL NOTES. In this field make sure to fill in any special things that you want the driver to look for. For e.g. "Leaving the laundry bag on the porch and can be picked up after 8AM". You will receive an email after we process your order in the store that day. Lastly, we will contact you when your order is ready to coordinate the drop off. That's It! Easy!